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Rankin Rocks

Birmingham

UK

Privacy Policy, Terms and Conditions

 

PLEASE READ OUR TERMS & CONDITIONS OF SALE PRIOR TO PURCHASING FROM OUR SITE:

  1. All prices are in Pounds Sterling and are quoted inclusive of VAT.

  2. All products and services are subject to availability and may be withdrawn at any time. We will endeavour to keep the site fully updated with new products and removing old ones. If your order cannot be fulfilled we will notify you with an option of waiting for the product to become available or be given a full refund for the product which is unavailable.

  3. Delivery is charged at a variable rate, Within the UK standard delivery will arrive via Royal Mail 2nd class.

  4. We reserve the right to change delivery costs and method of postage at any time.

  5. Deliveries will normally be dispatched to UK addresses within 2-3 working days. You will be advised of any delay, or if the item is not available.

  6. Payment will be debited from your account before the despatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, however if we are not negligent, we cannot be held liable for any loss you may suffer, if a third party procures unauthorised access to any data you provide when accessing or ordering from our site. To avoid learning your payment information, we’ve partnered with PayPal, Worldpay and iZettle to securely process payment. As such, we never learn or store your payment information. Providers share your name, address, and email with us.

  7.  In the unlikely event that your product is lost or damaged in transit please contact us via email. In the case of damaged goods please retain the product and contact us within 7 days of receipt.

  8.  Returns – For hygiene reasons we are unable to refund teething necklaces & bracelets. In the unlikely event that an item is defective in anyway, please advise us and we can replace or refund. Once we have received your returned purchase, we will refund the price of your purchase to the original card details or exchange it for another design, depending on your instructions. Please note that we are unable to reimburse the cost of postage. Email: info@rankinrocks.co.uk

                         RETURN ADDRESS: Rankin Rocks 34 Glyn Farm Road, Birmingham B32 1NL

       It is advisable for you to obtain a proof of posting when returning items, as they remain your responsibility        until we have received them.

This does not affect your statutory rights.

  1. Any complaints will be processed and rectified as soon as possible.

  2. A confirmation email is sent to you after the placing of an order and after dispatch.

 

DATA PROTECTION & PRIVACY POLICY

We are committed to protecting your privacy and will only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. We request your name and address to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties. If you make a purchase you will be added to a customer database for the future receipt of our newsletter unless you specify otherwise. We will give you the chance of refusing any marketing email from us. We hold your name, address, phone number and email address. We do not hold your credit/debit card details. To contact us about privacy matters please email info@rankinrocks.co.uk

 COPYRIGHT & TRADEMARKS, CONDITIONS OF WEBSITE USE

All website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Rankin Rocks and its affiliates or their content and technology providers.

 

ALL RIGHTS RESERVED

Any use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or re-publication, without the prior written permission of Rankin Rocks is strictly prohibited.

 

CONDITIONS OF WEBSITE USE

 

Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Rankin Rocks and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site–including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Rankin Rocks is strictly prohibited.

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